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  • What is the best way to handle an overdue client?

    Posted by Christian on February 26, 2024 at 12:15 pm

    Effectively managing overdue clients involves a strategic, yet considerate approach to balance recovery of dues with maintaining positive client relationships. Start with a friendly reminder, escalating gradually to more direct communication and offering flexible payment solutions where possible. If necessary, escalate to formal demand letters and consider third-party intervention, such as debt collection agencies or legal action, as a last resort. Throughout the process, professionalism and empathy are key to preserving goodwill. Additionally, use these experiences to review and potentially refine internal invoicing and credit control processes to mitigate future risks. The ultimate goal is not just to recover overdue payments but also to sustain valuable client relationships and improve internal financial management practices.

    Christian replied 4 months, 3 weeks ago 1 Member · 0 Replies
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